Terms of Service

1. Acceptance of Terms

Welcome to PawSpace ("we," "us," "our," or the "Platform"). These Terms of Service ("Terms") govern your access to and use of our website, mobile applications, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services. These Terms constitute a legally binding agreement between you and PawSpace.

2. Service Description

PawSpace is a pet memorial and grief support platform providing:

• Pet story sharing and community support
• Pet end-of-life care knowledge and guidance
• Grief healing resources and daily guides
• Pet memorial creation and management
• Member subscriptions with expert article access and monthly credits for current live features

3. Eligibility

You must be at least 13 years of age to use our Services. If you are between 13 and 18 years of age (or the age of majority in your jurisdiction), you may only use the Services with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms.

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information promptly.

You may not use our Services if you are prohibited from doing so under applicable law or have been previously banned from our Services.

4. User Accounts

When creating an account, you must provide accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to notify us immediately of any unauthorized access to or use of your account. We are not liable for any loss or damage arising from your failure to protect your account credentials.

You may only maintain one account. Creating multiple accounts may result in termination of all accounts.

5. User Content

You retain all ownership rights to content you create and post on the Platform ("User Content"). By posting User Content, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, modify, distribute, display, and perform your User Content in connection with operating and promoting the Services.

You are solely responsible for your User Content and the consequences of posting it. You represent and warrant that you own or have the necessary rights to post your User Content and that it does not violate any third-party rights.

Prohibited content includes but is not limited to:

We reserve the right, but are not obligated, to review, edit, or remove any User Content at our sole discretion, without notice.

6. Acceptable Use Policy

When using our Services, you agree not to:

• Violate any applicable federal, state, local, or international law or regulation
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services
• Use the Services for any unauthorized commercial purpose or to compete with PawSpace
• Attempt to gain unauthorized access to any portion of the Services or any other systems or networks
• Use any robot, spider, scraper, or other automated means to access the Services
• Interfere with or disrupt the integrity or performance of the Services or related systems

5. Privacy Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

7. Intellectual Property Rights

The Services and all content, features, and functionality (excluding User Content) are owned by PawSpace and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

User Content remains the property of its respective owners, subject to the license granted to us in these Terms.

If you provide us with any feedback, suggestions, or ideas, you grant us the right to use such feedback without restriction or compensation to you.

8. Payments and Subscriptions

Some features of our Services are available through monthly subscription plans. All fees are stated in US dollars unless otherwise specified.

By purchasing a subscription plan, you authorize us to charge your selected payment method. All sales are final unless otherwise stated in our Refund Policy.

We reserve the right to change our pricing at any time. Price changes will not affect existing subscriptions until renewal.

9. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected.

THE CONTENT ON THE PLATFORM, INCLUDING AI-GENERATED CONTENT, IS FOR INFORMATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE PROFESSIONAL VETERINARY, MEDICAL, OR MENTAL HEALTH ADVICE. ALWAYS CONSULT QUALIFIED PROFESSIONALS FOR SUCH MATTERS.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PAWSPACE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

11. Indemnification

You agree to defend, indemnify, and hold harmless PawSpace and its officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services.

12. Termination

We may suspend or terminate your access to the Services at any time, with or without cause and with or without notice, at our sole discretion.

Upon termination, your right to use the Services will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

Upon account termination, we may retain your data as required by law or for legitimate business purposes.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the new Terms on this page and updating the "Last Updated" date.

Your continued use of the Services after any changes constitutes your acceptance of the new Terms. If you do not agree to the modified Terms, you must stop using the Services.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Any dispute arising from or relating to these Terms or the Services shall be resolved through binding arbitration in accordance with the American Arbitration Association's rules, except that you may assert claims in small claims court if your claims qualify.

YOU AND PAWSPACE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

For users outside the United States, you agree to the exclusive jurisdiction of courts located in Delaware, USA, subject to applicable local consumer protection laws that may provide otherwise.

15. General Provisions

These Terms, together with our Privacy Policy and any other legal notices published by us, constitute the entire agreement between you and PawSpace regarding the Services.

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

16. Contact Information

For questions about these Terms, please contact us: