Refund Policy
Last Updated: January 13, 2025
This Refund Policy explains PawSpace's ("we", "our", "the platform") terms and procedures regarding refunds for paid services. Please read this policy carefully to understand your rights.
1. Scope
This refund policy applies to PawSpace monthly subscription plans:
- Basic monthly subscription
- Standard monthly subscription
- Pro monthly subscription
- Subscription renewals processed through Creem
Free services and features are not eligible for refunds.
2. Refund Eligibility
You may be eligible for a refund in the following situations:
Technical Issues
If you are unable to use purchased services due to technical failures on our platform.
Duplicate Charges
If your account has been incorrectly charged multiple times.
Unauthorized Transactions
If unauthorized purchases were made on your account.
Service Not Delivered
If you paid for a subscription but did not receive the subscription access or monthly credits included with your plan.
3. Non-Refundable Situations
The following situations are typically not eligible for refunds:
- Subscription benefits or monthly credits that have been used or partially used
- Change of mind or buyer's remorse
- Accounts terminated for violating terms of service
- Subscription access or monthly credits that have expired
- Promotional or gifted credits
Each case will be evaluated based on specific circumstances.
4. Refund Timeframe
Post-Purchase Deadline
Refund requests must be submitted within 14 days of purchase (for unused services).
Processing Time
We will process refund requests within 5-7 business days of receipt.
Refund Arrival
Refunds will be returned to your original payment method within 7-14 business days after processing.
Actual arrival time may vary depending on payment method and bank processing speed.
5. Refund Process
To request a refund, follow these steps:
Step 1: Contact Support
Send an email to support@griefur.com explaining your refund request.
Step 2: Provide Information
Provide the following information:
- Transaction ID or order number
- Purchase date
- Payment amount
- Detailed explanation of refund reason
- Relevant evidence (screenshots, error messages, etc.)
Step 3: Review
Our team will review your request and respond within 3 business days.
Step 4: Processing
If your request is approved, the refund will be processed according to the above timeframe.
6. Partial Refunds
In some cases, we may offer partial refunds:
- Pro-rated refunds for unused portions of services
- Compensation in the form of service credits rather than cash refunds
The specific amount will be determined based on usage and service type.
7. Subscription Service Refunds
Subscription Cancellation
You can cancel your subscription at any time, but this does not automatically result in a refund.
Auto-Renewal
If you cancel immediately after renewal, you may be eligible for a refund.
Service Access
After cancellation, you can continue to use the service until the end of the current billing period.
8. Dispute Resolution
Before initiating a payment dispute or chargeback, please contact our support team first.
We are committed to resolving all refund requests fairly and promptly.
Filing a chargeback through your bank or payment platform may result in account suspension.
9. Special Circumstances
Humanitarian Considerations
In special circumstances (such as severe personal hardship), we may consider exception refunds. Please contact us to explain your situation.
Platform Issues
If our service is unavailable for an extended period, we will proactively offer compensation or refunds.
10. Currency and Exchange Rates
Refunds will be returned in the original payment currency.
If currency conversion is involved, exchange rate fluctuations are the user's responsibility.
11. Tax Handling
If your purchase included taxes, the refund amount will include the corresponding tax.
Tax handling may vary by region.
12. Policy Changes
We reserve the right to modify this refund policy at any time.
Significant changes will be notified via email or platform notification.
The revised policy will apply to purchases made after the change date.
13. Contact Us
For refund-related questions or to request a refund, please contact:
Customer Support Email: support@griefur.com
Response Time: 1-3 business days
14. Your Legal Rights
This policy does not affect your statutory rights under local consumer protection laws.
In some jurisdictions, you may have additional refund rights.